GDPR & your privacy.

Your privacy as a member is important to us. Recently, rules surrounding privacy have changed, so we have created this manifest for you to read and accept.

It is not possible for you to be classed as an authentic member of the DCA unless you accept the terms, that includes but is not limited to the GDPR statement below.

Please read the privacy policy here.

Research > Slalom EU Project


SLALOM is ready to use Cloud SLAs

“SLALOM will take theory to practice, providing a trusted verifiable starting point for providers and business users to negotiate SLAs for doing business in the Cloud in a simple, fair and transparent way”


Make your life simpler. Forget about SLA uncertainty. SLALOM provides practical templates for SLA contractual clauses and technical specifications.

Slalom gives you a trusted verifiable starting point for service providers and adopters to negotiate with its guidance materials and its flexible framework built on top of ISO, which can be adapted to suit a variety of requirements and verticals.


Cloud SLAs are not simple, but SLALOM is. We establish the baseline to allow you focus only on what matters so you can make the safe jump into the cloud!

SLALOM provides guidance for the use of its model terms and specifications saving time and money.

Safe & Fair

Compete on value. Take it or leave it is not an option. SLALOM’s model terms and specifications are designed to be fair and balanced, not giving hidden advantage to either providers or adopters.

Consensus between all stakeholders and promotion of safe and fair models’ is needed. We are aligned with organizations that are driving the uptake of recommendations both by cloud providers and consumers such as EC, standards organizations, and industry associations.

ISO tells you WHAT. SLALOM helps you with HOW, turning theory into practice.

SLALOM approach considered the relation with ISO as a core requirement from the initial phase of the project and we built SLALOM technical and legal models aligned with ISO standards, making use of the draft ISO 19086-2 standard fields, to which the project has in return contributed and shaped.

A SLALOM-compliant SLO is ISO-compliant, but additionally it is clear, well defined and non-repudiable, i.e. its measurement cannot be contested. Therefore, it provides a practical way to cope with SLAs assuring alignment with the ISO standard which provides trustworthiness to organizations implementing SLALOM products.


Why the SLALOM Body?

SLALOM Body is an initiative that has been created after the efforts carried out after the work carried out during these 18 months of work by the SLALOM Project.

The initiative develops on the interests of all members of the consortium who have expressed their commitment and desire on that the work of SLALOM needs to continue in order to further influence the market and decrease the gap between the SLA adoption, mainly by cloud Adopters and Providers, and the market. During the ground-work, it was clear that SLALOM positioning dimensions “practical” and “fairness”, along the “trustworthiness” provided by the SLALOM initiative independent branding (even though backed by large players) proved more openness to potentially using the legal terms from SMEs adopters and micro-businesses in the provider sector.

The consortium gathered valuable insights from maintaining direct contacts with all players involved in the Cloud SLA ecosystem, especially with cloud adopters and providers that helped us validate and understand various important questions. First, how the market considers SLAs and contracts. Second, how Cloud SLAs can impede cloud development or affect competitiveness. Third, how and what needs to be done to raise awareness of how related legal and technical barriers related to Cloud SLAs can be overcome. And finally, how to educate stakeholders on the risks, benefits and best practice on Clouds SLAs.

The continuation of the work also foresees potential for the case of reducing the gap between the SLA research available solutions and their adoption by industry players where it can yield practical outcomes via mechanisms like SLALOM technical specifications or the implementation of ISO compliant tools. This approach proved to be valid during the initiative when technical deliverables and plans were shared and made available with industry stakeholders that tried to generate leads to further develop and improve them thanks to introductions to industry members.

All these led to some partners identifying the need to express their willingness and commitment to continue maintaining up to date, and improving SLALOM tangible results, and guidelines in order to further continue on the path to advance from evaluation to scale of previous identified actions like educating adopters and reducing barriers for cloud adoption.

SLALOM Body Main Objectives for the future

The main objectives of the SLALOM Body are the joint promotion, fostering, and leveraging adoption and evolution of SLALOM products and branding to extend its impact to educate the cloud market and to reduce barriers and improve the cloud SLA market ecosystem with its practical, fair and balanced approach for Cloud SLAs, while being a support vehicle for individual members of the consortium in their individual exploitation intentions for SLALOM outcomes.

Also important is the objective to grow even further as a reference on Cloud SLAs and leveraging on the idea of a neutral open source like organization that shares free resources to cope with the adoption of Cloud SLAs, bridging the gap among all players involved in this ecosystem.

An important part of the SB will be its role of point of contact with the market. It will be relevant for not only implementing a continuous market consultation that gives the SB a real pulse of the Cloud SLA market, but also to close the gap between the research community and industry.

Become a member: Contact us to join the SLALOM Body

If you are a cloud related IT or legal company, a cloud adopter or cloud provider group or association; or a research institution with interests on Cloud SLA, please contact us:

Upcoming Events

Latest News

Interxion Partners with RStor to Provide Enterprises with High-Performance Storage Solutions Across Multicloud Architectures

TeleData Listed in Top 100 Fastest Growing Technology Companies in the North

Danube Data Center Joins the DCA as a Corporate Partner

Landlords Advised to be aware of New 'Broadband' Legislation

TeleData Reports 40% Cloud Growth